Contact us
Get in Touch with Calbanoaa – Your Kitchen Companion
At Calbanoaa, we don’t just sell cookware – we build relationships with the home cooks who trust our products. Whether you have a question about a specific item, need help with an order, want to share feedback, or simply want to chat about your favorite recipes, our team is here to listen, assist, and support you every step of the way. The kitchen is all about connection, and we’re honored to connect with you.
How to Reach Us
We’ve made it easy to get in touch – choose the method that works best for you, and we’ll respond promptly with the care and attention you deserve.
Email Support (Our Favorite Way to Connect!)
For detailed questions, order assistance, product inquiries, or heartfelt feedback, drop us a line at service@calbanoaa.com. Our dedicated customer care team reviews every email personally, and we strive to respond within 24–48 business hours (often faster!). Whether you’re asking about induction cooktop compatibility, need tips for cleaning your non-stick pan, or want to share a photo of the meal you made with our cookware, we’d love to hear from you.
Pro tip: Include your order number (if applicable) and a brief description of your question to help us assist you even quicker!
Social Media
Follow us and send a direct message on our social channels – we’re active and love engaging with our Calbanoaa community:
- Instagram: @calbanoaa – Tag us in your kitchen photos, share your cooking wins, or DM us with questions. We often repost our favorite customer content!
- Facebook: Calbanoaa Official – Join our community group for recipe swaps, cookware tips, and exclusive updates, or send a message to our page.
- Pinterest: Calbanoaa Kitchen – Pin your favorite recipes, kitchen inspiration, and tag us if you’re using our products in your pins.
FAQ – Answers to Common Questions
Before reaching out, check out our Frequently Asked Questions page – we’ve compiled answers to the most popular inquiries, from shipping times and return policies to product care and warranty details. You might find exactly what you’re looking for in just a few clicks!
What You Can Reach Out About
No question is too small, no feedback is too big – we’re here for it all. Here are some of the most common reasons our customers connect with us (but feel free to reach out for any reason!):
- Product Inquiries: “Is this skillet safe for the oven?” “What size pot is best for simmering soups?” “Do you offer cookware sets for small kitchens?”
- Order Assistance: Tracking your package, updating your shipping address, modifying an order, or issues with delivery.
- Returns & Exchanges: Need to return or exchange a product? We offer a hassle-free 30-day return policy for unused, unopened items – just reach out to start the process.
- Product Care & Maintenance: Tips for keeping your stainless steel pans shiny, how to extend the life of your non-stick coating, or troubleshooting common cookware issues.
- Feedback & Suggestions: Love a specific product? Want to see us add a new item to our collection? Have ideas for improving our service? We value your input – it helps us grow and serve you better.
- Collaborations & Partnerships: If you’re a food blogger, influencer, chef, or small business interested in collaborating with Calbanoaa, please email us with “Collaboration Inquiry” in the subject line. We’re always excited to partner with like-minded creators who share our love for quality cookware and home cooking.
- Warranty Claims: Our cookware is built to last, and we stand behind every product with a comprehensive warranty. If you encounter a manufacturing defect, reach out to us with details (and photos if possible) to start a warranty claim.
Our Commitment to You
When you contact Calbanoaa, you’re not talking to a robot or a distant customer service center – you’re talking to a team of fellow home cooks who understand the joy (and sometimes frustration!) of spending time in the kitchen. We promise:
- Prompt Responses: We’ll get back to you as soon as possible, never leaving you waiting for answers.
- Friendly, Personalized Service: We treat every customer like part of the Calbanoaa family – with kindness, patience, and a genuine desire to help.
- Transparency & Honesty: If we don’t have an answer right away, we’ll let you know – and we’ll work tirelessly to find it for you.
- Solutions, Not Excuses: Our goal is to resolve any issues to your satisfaction, whether that means helping you find the perfect product, troubleshooting a problem, or processing a return quickly.
Mailing Address (For Snail Mail & Returns)
If you need to send a product back or want to mail us something (we love handwritten notes!), our physical address is:
Calbanoaa Customer Care
123 Kitchen Lane
Portland, OR 97204
United States
Please include your order number and a note explaining the reason for your mail so we can assist you promptly.
Business Hours
Our customer care team is available Monday–Friday, 9:00 AM – 5:00 PM PST. Emails and social media messages sent outside of these hours will be responded to on the next business day. We observe major U.S. holidays (Christmas, Thanksgiving, New Year’s Day, etc.), and will notify you of any extended closures on our website and social media.
We Can’t Wait to Hear From You
Your voice matters to us. Whether you’re a first-time customer or a long-time Calbanoaa fan, we’re grateful for the opportunity to connect with you. Cooking is a journey, and we’re thrilled to be part of yours – through great cookware, helpful service, and meaningful conversations.
So don’t hesitate – send us an email, DM us on social media, or write us a note. We’re here, ready to help, and excited to hear what’s on your mind.
With warmth and gratitude,
The Calbanoaa Team